# Refunds and Cancellation

Preorders are fully refundable before shipment, for any reason, with no forms. Customers contact support to cancel and receive a full refund.

_This document is public and contains no confidential information._

## Can I cancel before shipment?
Yes, at any time and for any reason. Preorders are fully refundable before shipment. Write to support and we will take care of it. No forms, no friction.